Support

Thank you for using our privacy software, and Platinum Hide IP support team is here and ready to help you with all issues you might encounter.

If you meet with any problem when using the software, please do not hesitate to contact us at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it , and we will be more than happy to assist you.


FAQ

  • Subscription & Refund

    How long can I get my Serial Number?
    Your Serial Number will be delivered immediately after your payment.

    What if I have paid for the program, but never received the serial number?
    Hopefully you've received the Confirmation Email including your SN sent by our Auto Reply Email System within several minutes after your payment. In case you haven't got it in time, it might be blocked by the anti-spam filters. Please check your junk or spam folder. Please let us know by writing to support@platinumhideip.com and we will help you out of the problem within one business day at the very most!

    In case I lost the serial number, what should I do?
    If you lost your serial number, please do not worry and feel free to contact us to request your original SN. Please provide us with detailed information about your purchase, such as order ID, email address, user name, etc. to: support@platinumhideip.com. We will send you the serial number within 1 business day after receiving your request email.

    What are my cancellation rights?
    If you are not satisfied with the Platinum Hide IP service, contact us within 30 days and we will refund your credit card for the full amount charged.

    When can I get my money back?

    It will take 3~7 business days for the credit to appear on your account after the refund request has been approved.
  • General Information

    Why bother to hide my IP?
    When connecting to the Internet, each computer (or network router) is assigned a public IP address. As you visit websites, that IP address is transmitted and recorded in log files kept on those servers. Access logs leave behind a trail of your Internet activity. It is quite necessary to hide your real IP address, if you do not want to be traced by others.

    Why use Platinum Hide IP?
    Platinum Hide IP is a program that provides you with the most efficient masks for your true IP address to surf the Internet completely anonymously. It protects your identity and location, hide your Internet activities from anyone, friend or foe.

    How is it working
    ?
    With one button click, Platinum Hide IP enables you to keep your real IP address hidden, surf anonymously, secure all the protocols on your PC, provide full encryption of your activity while working in Internet, and much more.

    Is it safe to use?

    Platinum Hide IP is 100% safe and secure and has been used by thousands upon thousands of clients around the world to quickly and easily protect their online security and anonimity. It does not track any browser for personal information from the user. The software has been independently tested and guaranteed to be 100% spyware free.
  • Order Support

    Why to order it?
    You can free download Platinum Hide IP and try it. However, the trial version is only for 3 days and you can only use US proxies. Get a license, access more IP addresses of more countries, and hide IP forever. Even if you are not satisfied with the product, just let us know within 30 days of purchase, and we will give you a full refund. You have nothing to lose on earth.

    How can I order it?
    We recommend you Secure Online Ordering - the Instant Delivery! By Secure Online Ordering (Credit Card or PayPal), you could receive Serial Number via email within several minutes after your payment.

    Should my order be safe and secure?
    We understand your concern for having your personal information secure. All Payments are processed through PayPal & Plimus secure server. We neither keep any credit card information on our site, nor store any credit card information on our servers. Also we will never share, sell, or trade your personal information to third parties.
  • Payment Information

    Are all upgrades for the new versions of Platinum Hide IP free?
    Yes. You are entitled to any updates to the products after your registration, i.e., all the updated versions are free.

    How much does it cost?
    Platinum Hide IP is now as low as $29.95 $39.95 for Lifetime License. If you're not ready to buy, you can download and try it for free.

    Are there any annual fees or hidden charges?
    There are no any forms of annual fees or hidden charges. You only pay what you see on the order page.

    Is there any discount for Privacy Package?
    Yes. It costs you only $69.85 for the Premium Privacy Package. It includes Platinum Hide IP, Platinum Clear Cookies, and Platinum Clear History (worth $99.85 in total).
  • Technical FAQs

    Where can I find my IP address on Internet?
    On its user-friendly interface, you can simply click Check IP button, or turn to alternative web sites like http://www.whatismyip.com and http://www.whatismyipaddress.com.

    Is it compatible with Windows 7 platform?

    Yes! Platinum Hide IP works on the following platforms: Windows 2000/2003/XP/Vista/7(32-bit and 64-bit), and you can use it with IE 6/7/8, Firefox or Opera.

    How to uninstall it completely from my PC?

    The program has built-in uninstaller file. Please go to Start Menu->All Programs-> Platinum Hide IP->Uninstall Platinum Hide IP and follow the instructions. That's it! 
 

NOTE: Want a FREE LICENSE of Platinum Hide IP? If you are a webmaster, blogger or Internet columnist, write 1 review of Platinum Hide IP now on your own website, blog space or column, and then you qualify for a Free License. Whereas if you are not, add that number to 10, you can earn yourself this bonus for free, too...Learn more>>

Why Hide IP?

  • Why Hide My IP
    When connecting to the Internet, the computer (or network router) is assigned a public IP address. As you visit websites, that IP address is transmitted and recorded in log files kept on those servers. Access logs leave behind a trail of your Internet activity. It is quite necessary to hide your real IP address, if you do not want to be traced by others.
  • How to Hide My IP
    With one button click, Platinum Hide IP enables you to keep your real IP address hidden, surf anonymously, secure all the protocols on your PC, provide full encryption of your activity while working in Internet, and much more.
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